Refund policy
Returns are NOT accepted. This is due to products having personalisation.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Not accepted
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thefairfieldcompany@gmail.com.
How can we help?
Here at The Fairfield Company, we really hope you’re happy with your order but we understand that sometimes things don’t work out.
Damaged items
If all or part of your order arrives damaged, please email thefairfieldcompany@gmail.com as soon as you can and please supply us with:
- Photos of the damage
- Your order number.
If you are happy for us to send a replacement out we will do so, or alternatively we will offer you a full refund. This must be done within 2 working days of you receiving your order.
Refunds
& Returns
We do not offer returns as all items are personalised.
I Don’t Want My Parcel Left Outside My Home?
- Evri or Royal Mail may leave your parcel in a safe place outside your home if nobody is home to accept the delivery. If you do not wish for this to happen please be sure to update this in the tracking information and request your parcel is not left in a safe location. We do not accept responsibility for parcels left by couriers due to fraudulent claims. Please be sure to request couriers re deliver to drop to a neighbour if you are not happy with parcels being left in a location deemed safe by the courier.
My parcel wasn’t in my safe place when I arrived home ?
- Please be aware due to fraudulent claims, if your parcel to be left in a safe place and its not there when you arrive home after proof of delivery has been shown via evri or another courier we DO NOT accept responsibility for this or will we send replacements or issue a refund, you are leaving them in a safe place at your own risk.
If you have not received your order
If your order does not arrive it is the buyers responsibility to chase the courier and file a claim for a refund with your receipt of purchase.